Service Policy

Dossier customer service can help with product questions, order details, delivery concerns, returns, and problems using the store.

How to contact us

Email service@dossior.com or submit the native form on our Contact Us page. Include your order number when the request concerns an order.

What to include

A clear description of the issue helps us review it. Where relevant, include the product name, order number, delivery details, and photos that show damage or an incorrect item. Do not send passwords or full payment-card details.

Order requests

We will review requests to change or cancel an order, but fulfillment may begin quickly and a requested change cannot always be completed. If an order has already progressed, the applicable return process may be the next option.

Resolution process

We review the information available for each request and may ask for additional details. The appropriate response depends on the order status, product condition, delivery information, and the relevant store policy.

Related policies

See our Shipping Policy for delivery estimates and our Return Policy for the 30-day return process.