Return Policy
Return window: 30 days from delivery.
We want you to have a clear way to request help when an order is not right for you. Contact service@dossior.com within 30 days of delivery to start a return request.
Starting a return
- Email service@dossior.com with your order number and the item you would like to return.
- Wait for return instructions before sending the item.
- Package the item securely and include the original components and packaging where practicable.
Items sent without a return request may not be identifiable or processable.
Condition and eligibility
Returned items should be in a condition suitable for review. Eligibility may depend on the product condition, product type, and any clearly disclosed restrictions that applied when the order was placed. We will explain the outcome after the return is received and reviewed.
Damaged, incorrect, or missing items
If an order arrives damaged, incorrect, or incomplete, contact us with the order number and helpful photos as soon as practical. We will review the issue and provide the appropriate next step.
Refunds
Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit after it is issued.
Order changes and cancellations
Contact us promptly if you need to change or cancel an order. Once fulfillment has started, a change or cancellation may no longer be possible and the return process may apply instead.
Questions
For return help, email service@dossior.com or use the Contact Us page.